If you are making contact with the buttons when handling the pedometer or removing the clip, try to remove the pedometer from the clip and slide it in the other way around - this will resolve prolonged button contact when handling the clip or pedometer.
Whichever mode is currently on the screen display will be reset to zero if the RES button is pressed and held for at least 3 seconds. Avoid prolonged contact with the buttons so you do not accidentally reset any of your records.
NEED MORE HELP? Please contact us.
Email: click here to submit a request
Message: click the button on the bottom-right of the page
Call:
US +1 (855) 789 0204, Mon-Fri 9am-5pm PT (Pacific Time, California)
UK +44 808 178 7240, Mon-Fri 4pm-12am GMT (London)