Your 3DTriSport Pedometer has a motion sensor that relies on continuous forward walking movement and proper step impact to detect and count your steps accurately.
The following conditions may be preventing the motion sensor on your pedometer from working as intended or could be the reason for your inaccurate step count:
- Wearing your pedometer in such a way it moves around too much while you walk or run.
- You are using your pedometer in small indoor spaces instead of outdoors.
- Your steps are slower or lighter than usual.
- You are using a walking aid.
- You take less than or exactly 10 steps, stop walking, and then check your pedometer for how many steps it counted.
- Your step count is resetting to zero without you realizing it.
- In extremely rare cases, your pedometer might be faulty.
How to wear your pedometer for the best accuracy:
Your 3DtriSport Pedometer can be worn and carried in different ways as long as you secure it to prevent accidental loss and stabilize it to prevent the pedometer from bouncing around while you walk.
The best ways to wear your pedometer are by clipping it to your pocket or waistband, wearing it around your neck with the lanyard but making sure it is fastened properly, or placing it inside a pocket or bag. You can also clip it facing inward inside a pocket.
Using your pedometer in indoor spaces and how the 10-Step Error Prevention feature works:
Your 3DTriSport has a 10-step error prevention feature that prevents it from registering random small movements as steps. This feature makes it so your 3DTriSport only begins counting your steps once it detects motion resembling at least 10 continuous steps.
If you are taking steps indoors, please note that unless you take more than 10 steps in a specific direction each time you walk, your pedometer will have a difficult time keeping track of every single step you take.
This is because your 3DTriSport will not count or add up the first 10 steps you take unless you take more steps afterward without stopping. As you take your 11th step, the motion sensor turns on and all 10 steps you have taken prior will be added and will continue adding until continuous walking stops.
Because pedometers with motion sensors are not capable of distinguishing between one-off stop-start steps and other movements (especially in indoor environments), this error prevention feature is essential. Without it, any movement would be counted as a step.
Your steps are slower or lighter than usual or you are using a walking aid:
Pedometers like the 3DTriSport rely on a certain threshold of step impact to recognize and count steps. If your steps are slower or lighter than usual, or if you are using a walking aid, then the motion sensor may not be able to detect your steps. This step impact threshold is essential for pedometers with motion sensors so they do not register false steps.
Your step count was reset to zero without you knowing:
Your daily data, including your step count, reset automatically to zero at midnight every day ready to track for a new day. Make sure that the correct time is set on your pedometer to prevent unexpected resets. See "Why is my 3DTriSport Pedometer resetting unexpectedly during the day?"
Whichever mode is currently on the screen display will be reset to zero if the RES button is pressed and held for at least 3 seconds. Avoid prolonged contact with the buttons so you do not accidentally reset any of your records.
If you are making contact with the buttons when handling the pedometer or removing the clip, try to remove the pedometer from the clip and slide it in the other way around - this will resolve prolonged button contact when handling the clip or pedometer.
If you think you have encountered a fault or if you need more help, please contact us.
Email: click here to submit a request
Message: click the button on the bottom-right of the page
Call:
US +1 (855) 789 0204, Mon-Fri 9am-5pm PT (Pacific Time, California)
UK +44 808 178 7240, Mon-Fri 4pm-12am GMT (London)